Shipping policy

Thank you for shopping with us! We are dedicated to delivering your order safely and efficiently. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
  • All orders are processed within 1-7 business days (excluding weekends and bank holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has officially shipped, along with your package tracking tracking number.
2. Shipping Rates & Delivery Estimates
We offer reliable shipping options to ensure your items arrive safely. Delivery timeframes depend heavily on your location:
  • UK Standard Shipping: 5 - 12 business days (FREE on all orders over £50, or a flat rate of £7.00).
  • International Shipping (US & Europe): 7 - 15 business days.
  • Please note: These delivery timeframes are estimates. While the vast majority of packages arrive on time, minor carrier delays can occasionally occur.
3. Shipment Confirmation & Order Tracking
  • Once your item is dispatched from our fulfillment center, we will send you a shipment confirmation email containing your tracking link.
  • The tracking number will become active and show scanning updates within 48 hours of dispatch.
4. Customs, Duties, and Taxes
  • For international orders outside of the UK, our store is not responsible for any customs and taxes applied to your order.
  • All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).
5. Incorrect Address Disclaimers
  • It is the responsibility of the buyer to ensure that the shipping address is entered correctly at checkout.
  • If you notice an error in your address, please email us immediately at sellzstockz@gmail.com . Once a package has been processed and shipped, we cannot update the delivery route or offer a refund for an incorrect address.
6. Lost or Damaged Packages
  • If your order arrives damaged, or if your tracking link shows "Delivered" but you cannot locate the package, please contact our support team within 14 days of the delivery update.
  • Please keep all packaging materials and damaged goods so we can file a claim and send you a free replacement right away.